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Return and Refund Policy

Web Customers:
Due to the nature of our products, once an item has been removed from the shrink-wrap, the item is no longer eligible for return. If you would like to return any unopened item purchased from, you may return it within 21 days of receipt for an exchange or refund. NM Cosmeceuticals does not cover the cost of shipping or refund shipping for returned items. Please contact NM Cosmeceuticals Customer Care for a Return Authorization (RA) number. Once the item is received back, the exchange or refund will be processed within 14 business days. If eligible, any returned items will be charged a $5 restocking fee.

We will accept returns for defects due to faulty workmanship or materials on all items that are under warranty. The warranty does not cover cosmetic deterioration caused by normal wear and tear or damage cause by accident, misuse, neglect or other use not in accordance with the manual. Specific warranty information for each product can be found in the items user manual.

Home Party Customers:
All sales are final. No return or exchanges will be permitted.

NOTE: NM Cosmeceuticals recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to NM Cosmeceuticals or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Other Terms and Conditions

  • NM Cosmeceuticals is not responsible for typographical errors. NM Cosmeceuticals reserves the right to cancel any order you have placed if there was a typographical error on the NM Cosmeceuticals Store concerning the pricing or availability of any item you ordered when you placed the order.
  • NM Cosmeceuticals reserves the right to change the terms and conditions of sale at the NM Cosmeceuticals Store at any time.
  • {widget:sitename} may make changes to any products or services offered at the {widget:sitename} Store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the {widget:sitename} Store with respect to products and services may be out of date, and {widget:sitename} makes no commitment to update the information provided at the {widget:sitename} Store with respect to such products and services.
  • {widget:sitename} reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the {widget:sitename} Store, or to any portion of the {widget:sitename} Store, for any reason; (2) to modify or change the {widget:sitename} Store, or any portion of the {widget:sitename} Store, and any applicable policies or terms; and (3) to interrupt the operation of the {widget:sitename} Store, or any portion of the {widget:sitename} Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
  • To the extent permitted by law, all sales at the {widget:sitename} Store are governed by International law, without giving effect to its conflict of law provisions.
  • No {widget:sitename} employee or agent has the authority to vary any of the {widget:sitename} Store's policies or the terms and conditions governing any sale.
  • If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.
  • {widget:sitename}’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by {widget:sitename} of any provision or any right it has to enforce these policies, nor shall any course of conduct between {widget:sitename} and you or any other party be deemed to modify any provision of these policies.
  • These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.
  • The {widget:sitename} Store provides access to {widget:sitename} international data and, therefore, may contain references or cross references to {widget:sitename} products, programs and services that are not announced in your country. Such reference does not imply that {widget:sitename} in your country intends to announce such products, programs or services.